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2017 Wiley Award for Excellence in Survey Research

William Shepherd Robert Ployhart

Nathaniel Shay, Starwood Hotels & Resorts, and Matthew V. Valenti, SNP

For their research Starwood Hotels redesign of its Guest Satisfaction Index (GSI) to the Guest Experience Index (GEI), Nathaniel Shay and Matthew V. Valenti win the Wiley Award.


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