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JetBlue Airways

Job Summary


JetBlue Airways


Long Island City, NY, United States

Education Level


Work Experience

3-5 Years



Job Category

Industry, Gov., Consulting

Senior Analyst People Analytics

About the Organization

If you're looking for a job where your career, your passion, and your sense of fun are all important then you've landed at the right place. At JetBlue we've built an award-winning brand based on delivering value, service, style and comfort to our customers — and to our crewmembers. And, by hiring people who share our vision, we've created a place where people enjoy coming to work.

From our great company culture to our excellent benefits

  • More culture - our values aren't just words on a plaque, we live by them
  • More benefits - for now and the future
  • More traveling - flight benefits for you and your loved ones
  • More diversity - we're a mix of many nationalities and walks of life
  • More style - we like to make a statement with our innovative product, state-of-the-art facilities and fashionable uniforms
  • More to brag about - ranked "Highest in Customer Satisfaction Among Low-Cost Carriers in North America" by J.D. Power and Associates for eight years in a row

About the Job

JetBlue Airways Position Expectations (PE)


Position Title: Senior Analyst People Analytics



Position Summary:


The Senior Analyst of People Analytics reports to the Manager of People Analytics and is responsible for executing JetBlue’s Crewmember survey program. The Senior Analyst supports in collecting, developing, analyzing and reporting HR analytic and engagement measures to aid leaders in maximizing all aspects of talent that lead to bottom-line results while creating a holistic view of the “Voice of the Crewmember.”


The Senior Analyst People Analytics is a member of the Talent team that is dedicated to an integrated talent approach to “Hire, Inspire, Grow and Measure” our Crewmembers. The Senior Analyst enjoys interacting daily with individuals at different levels within the organization, including developing and maintaining ongoing relationships. This individual has great attention to detail, is passionate about data and analytics and has experience with research methodology. The Senior Analyst is an adaptable and innovative individual whose personal values match JetBlue’s values of Safety, Caring, Integrity, Fun and Passion. 


 Essential Responsibilities:


  • Partner with Manager and/or other analysts on research, development and implementation of programs relating to Crewmember engagement and other projects as needed (25%)
  • Execute the activities of Crewmember analytics ensuring the successful implementation of the “Voice of the Crewmember Program” (20%)
  • Manage and administer surveys for People team such as anniversary, on-boarding, and exit interviews and work with team to compile People data into regular monthly and quarterly reports for internal review (15%)
  • Provide analytical insight, including data analysis, reporting and forecasting of Crewmember survey results, performance data and other relevant information to actionable insights and key drivers of Crewmember engagement (15%)
  • Create business cases/financial analysis for critical business decisions (5%)
  • Participate in development and enhancement of People Analytic related technology to ensure a seamless customer experience (10%)
  • Utilize SAP/SPSS for data retrieval and reports on an as needed basis for topics such as retention, headcount, performance management, and/or individual departments within the company (10%)
  • Other duties as assigned




Job Requirements

Minimum Experience and Qualifications:

  • Bachelor’s Degree required
  • Master’s Degree or PhD in Industrial Organizational Psychology, Human Resources, Business, Finance, Statistics or other analytical field is preferred  
  • Three (3) to five (5) years of experience in analysis and metrics development
  • Advanced knowledge in analytical and data mining tools (e.g. SPSS, SAS, Lisrel, Excel)
  • Available for occasional overnight travel (up to 10%)
  • Able to pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located




 Supervision Received:   


Receives general instructions on what is to be done, limitations, quality and quantity expected, deadlines, and priority of assignments from Crewleader/Teamleader. Uses initiative in carrying out recurring assignments independently without specific instruction but receives additional specific instructions from Crewleader/Teamleader for new, difficult, or special projects/ assignments


Supervisory Duties:  


No Supervisory Experience


 Working Conditions:


 Crewmember Expectations:


  • Regular attendance and punctuality
  • Well groomed and able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Potential need to work flexible hours and be available to respond on short-notice

Equipment: Computer and other office equipment


Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes



Application Instructions

Reference Code: NC52773925-E

Senior Analyst People Analytics - Long Island City, NY - (LSC)