Industry, Gov., Consulting
Sr. Researcher, Global Partner Insights
About the Organization
Through the dedication of our passionate partners (employees),
Starbucks Coffee Company has transformed the way people in 53
countries enjoy their coffee, one cup at a time. Starbucks is the
premier purveyor of the finest coffee in the world, with more than
15,000 retail locations in North America, Latin America, Europe,
the Middle East and the Pacific Rim. The Company is committed to
offering its customers the highest quality coffee and human
connection through the Starbucks Experience, while striving to
improve the social, environmental and economic well being of its
partners, coffee farmers, countries of coffee origin, and the
communities which it serves.
The Global Partner (Employee) Insights department at Starbucks
Coffee Company is seeking candidates for a Senior
Researcher/Consultant position. This position is based
out of the Starbucks Support Center located in Seattle,
Washington. Information about Starbucks Coffee Company can be
found online at www.Starbucks.com.
About the Job
Job Summary and Mission
This position contributes to Starbucks success by designing and
implementing global survey programs to gather partner feedback and
provide insights to continuously improve the partner experience and
achieve business objectives. Designs and implements more complex
research projects throughout the organization, including surveys
and advanced statistical analyses. Models and acts in accordance
with Starbucks guiding principles.
About Global Partner (Employee) Insights
The Global Partner Insights department falls under the umbrella
of a newly formed Global Consumer and Partner Insights organization
within Global Strategy. Global Partner Insights is responsible for
delivering consulting services and tools across the company in two
- “Partner Experience” (Engagement) Surveys/Focus Groups and
Custom Research and
- Scorecards and Advanced Analytics (e.g., linkage research,
predictive business analytics and metrics).
The Partner Insights function was pulled out of HR and merged
with Consumer Insights to provide a unified partner-consumer
approach and deliver insights to inform strategic decisions for the
entire company. Global Strategy also includes Store Development and
Market Testing Analytics, Loyalty Programs, and Forecasting. As
such, candidates for this role will have a unique opportunity to
sit with and influence the business. With the evolution of the
Global Consumer and Partner Insights organization, there will be
increasing opportunities for the Senior Researcher/Consultant to
develop and deliver research in the consumer space as well as
The Senior Researcher/Consultant will report to the Research
Manager and partner with fellow researchers and database managers
on the Insights team, as well as HR and business leaders across the
enterprise. This position will be part of a group of
Industrial/Organizational Psychologists and market researchers.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not
limited to the following:
Business Requirements - Providing functional expertise and
executing functional responsibilities
- Supports the research manager in the design and implementation
of global partner (employee) engagement survey programs, leading
all aspects of research design from survey items to results
presentations and action planning. Helps develop enterprise survey
strategy and provides thought leadership to create cutting edge
- Leads strategic partner (employee) research projects (and
potentially consumer-related projects), running advanced (e.g.,
modeling, multivariate) analytics and providing predictive decision
metrics to business leaders. Partners with leaders to identify
research questions/hypotheses, determine key metrics, and interpret
results. Runs analyses or oversees researchers in running analyses,
and develops and presents findings in a way that informs business
- Leads custom quantitative and qualitative research projects
with various business units, including surveys, focus groups,
interviews, and statistical analyses. Helps internal clients
determine business unit strengths and opportunities.
- Manages all phases of projects, including contracting and
consulting with clients, developing research/project plans,
providing insights and recommendations to facilitate
decision-making, and developing and presenting results
- Supports the design of workforce segmentation and planning,
performance management, talent assessment, and analytics programs.
Serves as subject matter expert to other areas such as Staffing and
- Collaborates with qualified external consultants as needed,
monitoring their work.
Summary of Experience
- 5 years of I/O-related work experience, most of which is in a
consulting or corporate environment.
- 5 years of experience in the design, development, and
implementation of quantitative and qualitative research
methodologies and tools, including data analysis and
- 5 years of combined project experience in survey research and
one or more of the following areas: 360 feedback, assessment tools
(for selection, development, placement), advanced analytics (e.g.,
linkage research, key driver analysis, predictive modeling),
program evaluation, or performance management.
- Experience on a large-scale, multilingual survey project a
- Experience running ROI analyses using financial metrics (e.g.,
sales, profit growth, revenue, and EPS) a plus.
Required Knowledge, Skills and Abilities
- M.A. or Ph.D. in Industrial/Organizational Psychology or
related field required.
- Advanced knowledge of statistical analysis and research design
methodology including Regression, ANOVA and factor analysis. SPSS
knowledge and experience required. SEM and/or cluster analysis
experience a plus. Experience writing SPSS syntax a plus.
- Ability to function independently in a business environment,
partnering with senior leaders and effectively delivering
consulting services and presentations.
- Strong project management, decision-making, and organizational
- Ability to work with cross-functional teams.
- Strong communication skills. Ability to independently develop
executive summaries and articulate technical information to
- Solid skills in Microsoft Word, Excel and PowerPoint.