Hidden Drivers of Success
Leveraging Employee Insights for Strategic Advantage
Copyright Year: 2013
Society for Human Resource Management
Description: Hidden Drivers of Success provides a new strategic measurement framework that integrates data from multiple stakeholders to provide decision-ready information that can be converted to rapid, targeted action and enduring organizational knowledge.
Hidden Drivers of Success demonstrates how organizations can go about unleashing the full power of information that is available from an organization’s workforce. It does so by advancing a framework for value creation and then showing how employee surveys, redefined as strategic instruments for measuring levels of alignment, capabilities, and engagement, can tap the insights of employees to obtain more powerful information for important organizational decisions. Hidden Drivers of Success is based on extensive research with thousands of companies, in-depth interviews with scores of senior executives and thought leaders, and the extensive consulting work of the authors.
Drawing on this rich experience base, Hidden Drivers of Success:
o Examines best-in-class measurement practices in organizations to identify what systems, processes, and culture set them apart;
o Synthesizes new and existing research to demonstrate how human capital measurement can be used more effectively to create business value;
o Demonstrates how to use information to make better decisions that affect important outcomes such as customer loyalty, retention of high performers, reducing risk, and hitting operational targets;
o Integrates the latest research a