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The President’s Message


by Fred Oswald, SIOP President

This message is being written just after the US Thanksgiving—and we should thank the incredible talent that SIOP is fortunate to possess as we work together to move our society and profession forward. If my vision of Team SIOP is anything, it is you—individually and collectively influencing our impact and our identity as a profession. Let me elaborate on that as I update you on a few things; and then I’d like to use this message to speak to a couple of larger issues (among many) facing SIOP that are both exciting and challenging.

First, the 13th Annual Leading Edge Consortium “Innovations in Executive Coaching: Deepening your Expertise in a Dynamic World” was held October 20-21 at the Minneapolis Hilton and was a real success by all personal accounts and objective metrics (very high attendance and very good ratings). For me, it was a real honor and privilege to present the plaque for the HRM Impact Award to Maggie Collins and Meredith Vey, representatives of CVS Health. Their project streamlined the hiring process for Caremark, their pharmacy call center, ultimately improving outcomes that most of us can relate to: reduced hold times and fewer call transfers and callbacks. Considering that their call center takes nearly 30 million calls a year nationwide, that’s a real impact! Take a look at their summary and video of their award-winning project on the HRM Impact winners’ page. …continue reading in the winter issue of TIP!