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Job Summary




Washington, DC, United States

Education Level


Work Experience

5-10 Years



Job Category

Industry, Gov., Consulting

Director of Certification Progams

About the Organization

The Pharmacy Technician Certification Board (PTCB) is a 501(c)6 nonprofit organization with headquarters in Washington DC. PTCB develops, maintains, and administers a nationally accredited certification program for pharmacy technicians and has certified over 500,000 pharmacy technicians since its inception in 1995.

About the Job

Primary Responsibilities

  • Manages certification operations ensuring high volume application process runs smoothly for initial and recertification.
  • Directs the financial and program performance metrics for all Certification Programs.
  • Directs the Certification Program budget process, including revenue and expense oversight.
  • Oversees the functions of the Certification Council, Item Writers, and other PTCB subject-matter experts.
  •  Assists IT department with development and maintenance of software to support the certification process.
  •  Ensures PTCB’s Certification Program maintains NCCA Accreditation; oversee preparation of NCCA Annual Report and Renewal.
  • Manages all phases of assessment development.
  • Manages routine and ongoing internal procedures to verify the psychometric properties of the exams and exam program.
  • Serves as main liaison with all vendors, external subject-matter experts and volunteers and provide direct oversight and management of vendor relationships for the Certification Program.
  • Prepares and delivers presentations to promote the value of PTCB’s Certification Program to appropriate stakeholders, as required.
  • Conducts research and development initiatives to identify, monitor, track, and report on trends and other items of interest for all PTCB certification programs as well as identify opportunities for independent research involving pharmacy technicians and the validity of all assessments.

Job Requirements


Bachelor’s degree in relevant field of study; master’s or coursework in advanced statistics, measurement or industrial/organizational psychology preferred.


  • Five years of program management experience associated with an occupational credentialing program or assessment development.
  • Strong orientation toward valid and reliable research and investigation regarding the validity and reliability of the assessment and certification program.
  •  Supervisory and vendor management experience.
  • Experience in assessment development and maintenance including practice analysis, content development, item development, statistical analysis and standard setting highly desirable.

Application Instructions

Email resume, cover letter, and salary requirements to hr@ptcb.org. Please include "Director of Certification Programs" in the subject line. PTCB is an Equal Opportunity Employer.