Performance Management Transformation: Lessons Learned and Next Steps

Edited by Elaine Pulakos, PhD and Mariangela Battista, PhD

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Performance Management Transformation acts as both a call to action and a road map for HR professionals who want to move beyond the traditional best practices approach and create processes and systems enabling superior individual and organizational performance.

Intended for talent management and human resources professionals who are often the owners and operators of performance management processes, Performance Management Transformation is constructed around case studies from global marquee companies including Patagonia, AbbVie, Medtronic, Toyota, and GoGo Inflight, among others.

Although performance management has been an essential talent management process in organizations for decades, companies have been evolving their processes in new ways to better fit today’s disruptively changing, hyper-competitive work environment. Gone are “one-size-fits-all” best practices. Instead, companies are designing performance management to align with their unique business strategies, needs, and cultures.

This has resulted in an overall shift to more flexible processes that focus on managing performance in real time through embedding important manager and employee behaviors that drive performance into the work context. 

Expert commentary and theory integrated with the case studies provide a description of the evolution of performance management, and the practical realities and challenges people in organizations experience with performance management every day. 

Performance Management Transformation integrates performance management practice and research and offers concrete guidance for building more effective performance management systems for today’s work environment and into the future.