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Friday Seminar 3
Making HR Measurement Strategic

Business leaders inside and outside of the HR profession need more rigorous, logical, and principles-based frameworks to understand the connections between human capital and organizational success. That requires not simply more or better measures, but an integrated approach that combines those measures with logic, analytics, and knowledge processes (what we call the LAMP framework). This workshop will focus on HR investments with a rich history of data-based research, including staffing, training, workplace health, employee attitudes, and employee turnover, which also represent some of the most important strategic HR functions. We will emphasize the logic that links specific HR programs, employee behaviors, and operational and financial outcomes, and demonstrate software that facilitates the calculation of costs and benefits in several topical areas. We also will describe opportunities and effective ways to communicate results to decision makers.

Following this session, participants will be able to:
1. Describe the strengths and weaknesses of alternative approaches to HR measurement.
2. Describe the logical connections between at least two types of HR programs, employee behaviors, and operational and financial outcomes.
3. Apply the LAMP framework to design and assess the outcomes of HR programs.
4. Use computer software to calculate the costs and benefits of HR programs in at least two areas.
5. Apply the concept of “pivotal talent” to their own organizations.

Wayne F. Cascio received his PhD in industrial and organizational psychology from the University of Rochester. Currently he is U.S. Bank Term Professor of Management at the University of Colorado Denver.  He has served as president of SIOP, chair of the SHRM Foundation and the HR Division of the Academy of Management, and as a member of the Academy of Management’s Board of Governors. He has authored or edited 21 books on human resource management, including Investing in People (with John Boudreau, 2008), Managing Human Resources (8th ed., in press), and Applied Psychology in Human Resource Management (6th ed., with Herman Aguinis, 2005). He is a two-time winner of the best-paper award from the Academy of Management Executive for his research on downsizing and responsible restructuring. In 1999, he received the Distinguished Career award from the HR Division of the Academy of Management. He received an honorary doctorate from the University of Geneva (Switzerland) in 2004, and in 2008 he was named by the Journal of Management as one of the most influential scholars in management in the past 25 years. Dr. Cascio has consulted with more than 150 organizations on six continents and is an elected Fellow of the National Academy of Human Resources, the Academy of Management, and the American Psychological Association.

John W. Boudreau, PhD, professor and research director at the University of Southern California’s Marshall School of Business and Center for Effective Organizations, is recognized worldwide for breakthrough research on the bridge between superior human capital, talent, and sustainable competitive advantage.  Dr. Boudreau consults and conducts executive development with companies worldwide that seek to maximize their employees’ effectiveness by discovering the specific strategic bottom-line impact of superior people and human capital strategies. His large-scale research studies and focused field research addresses the future of the global HR profession, HR measurement and analytics, decision-based HR, executive mobility, HR information systems, and organizational staffing and development.  His scholarly research is published in Management Science, Academy of Management Executive, Journal of Applied Psychology, Personnel Psychology, Asia-Pacific Human Resource Management, Human Resource Management, Journal of Vocational Behavior, Human Relations, Industrial Relations, and Journal of Human Resources Costing and Accounting.  Features on his work have appeared in Harvard Business Review, The Wall Street Journal, Fortune, Fast Company and Business Week, among others.

Coordinator:  Christopher Rosen, University of Arkansas

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