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Workshop 3

Coming Full Circle With 360s:  Driving and Sustaining Individual and Organizational Change

Presenters:            David W. Bracken, OrgVitality
                              Carol A. Jenkins, Assess-Systems
Coordinator:          Chris Lovato, Kenexa
This workshop addresses the challenge of creating value from 360 programs and sustaining individual behavior and organizational change. We will share best practices and real world experiences to ensure the “health” of 360 processes that maximize the likelihood of individual and organizational acceptance and utility.We will present a model for 360 processes that create sustainable change aligned with behaviors valued by the organization and discuss the many decisions and factors that must be considered in design and implementation.
This workshop is designed to help participants:
1. Explain the latest trends, best practices and research in 360 surveys.
2. Create specific guidelines for effectively designing sustainable 360 feedback processes
3. Demonstrate  behavioral change at the organizational and individual levels.
4. Define  the following roles in a 360 process: raters, participants, consultants, mangers, and the organization.
5. Analyze methods for tracking and measuring the impact of 360 feedback programs in their organizations
Target Audience: This workshop should be of interest to advanced practitioners (5-10 years of experience) who are responsible for developing or implementing 360-feedback processes for organizational change and/or individual development, either in a consulting or internal role.
David W. Bracken has over 30 years of experience individual, team and organization assessment, including selection systems, assessment centers, employee surveys, 360-feedback processes, competency models, performance management, and executive coaching. He currently leads the 360-feedback and coaching practices for OrgVitality, LLC. David has held internal positions at Xerox and BellSouth, and external consulting roles with National Computer Systems, Towers Perrin, PDI, Mercer Delta, and Kenexa. He is the senior editor (with Carol W. Timmreck and Allan H. Church) and contributor to The Handbook of MultiSource Feedback (2001). David received his BA from Dartmouth College and MS and PhD degrees from the Georgia Institute of Technology.
Carol Jenkins has over 15 years experience in the I-O field consulting to client companies on the areas of competency modeling, selection process design, test development and validation, and leadership and developmental coaching.  She has been integral in the design and development of Assess System’s personality and 360-assessment tools.   As the vice president of Consulting Services, she has extensive experience in managing large-scale competency-based initiatives for a variety of client organizations and has led the efforts to translate and validate assessment tools in the Latin American market.  Carol Jenkins received her doctor of philosophy, industrial-organizationalpsychology, from the University of Southern Mississippi in 2001. She is a licensed psychologist in the state of Texas and an active member in the local I-O chapter of DAIOP.