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Workshop 3

Retooling Performance Management: Science, Practice, and Art

Presenters: Seymour Adler, Aon Hewitt, Miriam Ort, PepsiCo

Coordinator:    Darin Wiechmann, Bank of America

Target Audience:  Introductory; appropriate for all levels of experience


This workshop will examine how performance management is evolving through efforts of both practitioners and scholars to make it more efficient, effective, and aligned to business needs. The session will explore the link between research, design decisions, and organizational impact, and will highlight case studies from a number of organizations with diverse approaches to performance management process.

Detailed Description:

There is intense dissatisfaction and frustration with performance management as it is practiced in most organizations today. These feelings are widely shared by HR professionals, I-O psychologists, and most of all, by those managing and being managed through these processes and tools. Many organizations are in the process of “blowing up” their performance management processes. But what should replace these old processes? How should performance management be designed to last? How can performance management be used to motivate employees and build a performance culture? This workshop will examine the challenges that organizations face in designing, implementing, and sustaining effective performance management. Starting with the scientific underpinnings of sound performance management practice and drawing on a range of concrete examples of effective practice, this workshop will help practitioners think through the key trade-offs, enhance alignment to core organizational goals, eliminate unnecessary complexity, and use performance management to drive better individual and organizational performance.
This workshop is designed to help participants:

  • Summarize current trends and practices in performance management
  • Analyze the critical trade-offs that are made in designing performance management processes
  • Assess the state of performance management in their own or client organizations
    Better construct aligned, practical, useable, useful, and sustainable performance management practices and tools

Seymour Adler is a Partner at Aon Hewitt where he consults with client organizations throughout the country and with global organizations. Seymour directs the development and implementation of talent assessment, talent management, and leadership development programs. Seymour was a founder and principal of Assessment Solutions Incorporated, a firm he helped take public in 1997, which was acquired by Aon in 2001. In addition to a 35-year career in industry, Seymour has taught in I-O graduate programs at Purdue University, Tel Aviv University, Stevens Institute of Technology, New York University, and currently is an adjunct professor at Hofstra University’s doctoral program in applied organizational psychology. A graduate of the doctoral program in Industrial-Organizational Psychology at New York University, Seymour is a SIOP Fellow, has served as president of the Metropolitan New York Association of Applied Psychology, and is widely published in both the practitioner and scientific literatures in our field. He is the co-author of the recently published SIOP Professional Practices series volume, Technology Enhanced Assessment of Talent.

Miriam Ort is currently Director, Human Resources at PepsiCo. In this role, she leads the HR team for the Global Procurement organization and has been a key driver of its transformation to an integrated, global sourcing function. Prior to PepsiCo, she served as head of Talent Management for Avon Products, North America, with responsibility for performance management, leadership development, and talent planning across the business. Her previous experience includes the design and development of enterprise talent management processes, including the implementation of a new global performance management process while at Avon. She holds a Master’s degree in Human Resource Management from Rutgers University, and a Bachelors of Arts from Thomas Edison State College. Miriam is the co-author of the bestselling book, One Page Talent Management: Eliminating Complexity, Adding Value from Harvard Business Press. She also co-authored multiple book chapters on leadership, and has been a featured expert and blog contributor for Harvard Business Review online.