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Workshop 8

I-O and IT Together in Perfect Harmony: Best Practices When Collaborating with IT Teams

Presenters: Kevin Impelman, Kenexa, an IBM Company; Nathan Mondragon, Oracle; Tami J. Licht, Development Dimensions International, Inc. (DDI)

Coordinator: Jerilyn Hayward, ServiceMaster

Target Audience:  Introductory to Intermediate. This workshop will be appropriate for internal I-O and OD professionals and external consultants working with IT systems or platform tools to deliver I-O or OD solutions (e.g., testing processes or platforms, performance systems, etc.). Consultants working with IT professionals to design and implement these software tools or planning to work with these tools will also benefit from this workshop. Finally, we encourage academics and graduate students to attend so we can begin to close the I-O – IT knowledge gap currently present in I-O graduate programs.


In this workshop, participants will gain a functional understanding of how I-O and IT can work together to implement a variety of talent management tools. Specifically, software development systems and processes, overview of IT language, and best practices working with IT teams will be shared.

Detailed Description:

Because so much of the work that I-O psychologists now do is dependent upon technology, we need to become more adept at working with IT systems while also building stronger working relationships with IT professionals. We need to speak their language. During this workshop, participants will be introduced to IT language (e.g., database management, software development cycles, web services, etc.) and how it applies to I-O initiatives that require IT solutions. Particular attention will be given to best practices and issues related to design, implementation, and support of various talent management initiatives. This workshop will explore how I-O psychologists can better understand technology, identify the potential disconnects between the I-O and IT worlds, target key technology considerations when designing a successful intervention or solution, and identify timing and involvement levels for key phases of application development cycles.

Participants will learn the questions that need to be asked and valuable tips to ensure appropriate rigor during the planning phases of technology related projects. Presenters will provide roadmaps and project considerations for the design and implementation of testing and software development and integrations related to selection systems (multiple tests and types of tests, multiple vendors) and other talent management initiatives (e.g., performance management systems, succession planning systems, LMS systems, Applicant Tracking Systems). Differences between software development life cycle methodologies and the associated impact on the role of the I-O psychologist, considerations for three-way collaborations during integrations, and additional project management steps needed for successful implementation of an I-O based IT solution will also be discussed.

The workshop will combine elements of both presentation and participant interaction to ensure that participants with varying backgrounds will benefit. We will encourage participants to share their personal, “real world” experiences in technology related to efforts as way to build collective knowledge and promote best practices.

This workshop is designed to help participants:

  • Demonstrate vocabulary to effectively communicate with IT professionals with a focus on language regarding IT-related initiatives
  • Describe techniques for successful partnership between I-O and IT
  • Explain ways to interface effectively with IT throughout the development process of various talent management initiatives
  • Build techniques to manage integrations of I-O solutions with vendors or internal developers

Kevin Impelman, Ph.D., serves as a senior consultant for the assessment team at Kenexa, an IBM Company, and provides thought leadership, develops innovative products/services, and advises clients on best practices in talent management. He leads a team of consultants who develop, administer, and interpret assessments across multiple industries and job levels. Kevin’s experience includes designing assessment platforms, creating online assessments to be deployed on a number of technology platforms, and integrating and evaluating talent management data. His research has been published, and he has presented frequently at professional conferences. Kevin received his Ph.D. and MS in Industrial and Organizational Psychology from the University of North Texas and his BA in Psychology from Southern Methodist University. Kevin is a licensed psychologist in the state of Texas. Kevin is a member of the Society for Industrial and Organizational Psychology (SIOP), the Society for Human Resource Management (SHRM), and the American Psychological Association (APA).

Nathan Mondragon, Ph.D., is an I-O Psychologist with extensive Talent Management and Technology experience. The majority of his career has involved blending enterprise software with I-O content to deliver talent acquisition, performance management and talent development or succession solutions. He is a recognized expert in the blending of the recruitment and selection areas of staffing into a seamless integrated function. He has over 50 manuscripts, presentations, and workshops on I-O and technology solutions and has been quoted or featured in over 15 popular press articles. Nathan was interviewed on NPR’s Morning Edition about the future of recruiting and assessment. He has held leadership positions with Aon, SHL, DDI, Dell, Taleo, and Oracle.

Nathan has delivered numerous talent management solutions to the Global 1000. He has led the development of various talent management solutions always combining leading edge content with a software delivery. In 1996, Nathan developed and delivered the first ever online selection assessment in conjunction with John Furcon at Coopers and Lybrand. Currently, Nathan is Chief I-O Psychologist for Oracle, a leading talent management software provider. Nathan has a Master's and Ph.D. in Industrial and Organizational Psychology from Colorado State University.

Tami Licht, PMP, is a Director within DDI’s software development organization (E-Systems), overseeing the quality assurance, project management, and delivery functions. In Tami’s fifteen years with DDI, she has led and/or participated in every facet of technical product development. She currently leads the configuration and support of complex client software solutions. Recent strategic initiatives that she’s led include the formation of a new Project Management Office (PMO) and the reorganization of a Professional Services Group, both aimed at streamlining technical product/solution development and liaising with internal and external customers. Tami has also accelerated the implementation of agile methodologies (SCRUM), replacing former waterfall methods. Test-driven development (TDD) and white box testing are the newest techniques being used by her quality assurance teams in that paradigm. Tami’s background includes a BS in Computer Science with a Math minor, a MS in Information Systems, and a Project Management Professional (PMP) certification.