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2016 Master Collaboration: Organizational Citizenship Behaviors: Recent Developments in Research and Practice

Friday, April 15, 2016
3:30 PM - 5:00 PM
Room 201 A


Nichelle C. Carpenter, University of Illinois


Amy E. Crook, Belmont University


Alok Bhupatkar, C2 Technologies, Inc.
Ashley Hanks, Infor
Nathan Podsakoff, University of Arizona
Philip Podsakoff, Indiana University


Organizational citizenship behaviors (OCBs) have been studied for decades, yet questions remain about how these behaviors are seen, measured, and rewarded in organizations. In this interactive session with audience polling and participation, leading researchers and practitioners will discuss OCB’s future, and how scholarship can match the organizational reality of OCB.

Full Description:

Although organizational citizenship behavior (OCB) is one of the most commonly-studied work performance behaviors in I-O psychology, critical unanswered questions remain regarding how these behaviors are viewed, measured, and rewarded in organizations. This interactive session will bring together leading researchers and practitioners to discuss their visions for the future of OCB followed by engagement with audience members via live polling to further discussion on the scholarship and application of OCB.

Intended Audience:

This session is intended for a general audience with a graduate-level foundation in psychology; prior coursework or experience in job performance would be helpful but no specific prior knowledge is required.

Continuing Education:

The Master Collaboration is sponsored by the Society for Industrial and Organizational Psychology, Inc. (SIOP) and presented as part of the 31st Annual Conference. SIOP is approved by the American Psychological Association to sponsor continuing education for psychologists. SIOP maintains responsibility for this program and its content. SIOP is also an HR Certification Institute Approved Provider for PHR, SPHR, and GPHR recertification credit and a SHRM Recertification Provider. There are no known conflicts of interest or commercial support regarding these sessions and their presenters.

The type of continuing education credit available will be posted here when finalized.

Learning Objectives:

  • Recognize current factors that may foster or impede the measurement and recognition of citizenship behavior in organizations.
  • Identify potential gaps between research and practice regarding the measurement and utility of OCBs in organizations.
  • Discuss points of convergence between research and practice in the area of OCBs
  • Brainstorm and develop an agenda for future research and application of OCB research.

Presenter Biographies:

Nichelle Carpenter is an assistant professor in the School of Labor and Employment Relations and the Department of Psychology at the University of Illinois at Urbana-Champaign. Her research interests include organizational citizenship behavior, counterproductive work behavior and withdrawal, and measurement issues affecting the assessment of work behaviors. She is on the editorial boards of Psychological Bulletin, and Journal of Organizational Behavior. Dr. Carpenter holds a PhD in Industrial-Organizational Psychology from Texas A&M University.

Amy Crook, PhD, is an assistant professor in the Jack C. Massey College of Business at Belmont University. Her recent research focuses on situational judgment tests, interpersonal skills training, and citizenship behavior in organizations. She has received multiple teaching awards and a New Investigator Award from the American Psychological Association for her research on individual and team training. Dr. Crook currently serves on the SIOP Program Committee and previously served on SIOP's Committee on Ethnic Minority Affairs. She holds a PhD in Psychology from Rice University.

Alok Bhupatkar, PhD, an Industrial-Organizational (I-O) psychologist by training is a Senior Human Capital Consultant for C² Technologies, Inc.. His areas of experience and expertise include strategic job analysis, training needs analysis, individual and team-based training development and evaluation, psychometrics and business process re-engineering (BPR).  Dr. Bhupatkar has over twelve years of experience with a variety of clients, including the Federal Aviation Administration (FAA), Air Force Research Laboratory (AFRL), Association of American Medical Colleges (AAMC), Society for Human Resource Management (SHRM), Department of Education, Texas Education Agency (TEA), Department of Human Services, and Centers for Medicare and Medicaid Services (CMS). Dr. Bhupatkar also serves as the consulting editor for The Psychologist-Manager Journal and has co-authored several journal articles. He holds a PhD in Industrial-Organizational Psychology from Texas A&M University.

Ashley Rittmayer Hanks, Ph.D., is a Senior Behavioral Scientist at Infor Talent Science (formerly, PeopleAnswers).  In her current position, Dr. Hanks manages the implementation and validation of predictive talent analytics and serves as the Talent Science consultant for dozens of clients from a wide-array of industries, including retail, hospitality, healthcare, and business process outsourcing. She has a MA in Psychology from Wake Forest University and a Ph.D. in Industrial-Organizational Psychology from Rice University. 

Nathan Podsakoff is an associate professor in the Eller College of Management at the University of Arizona. His research focuses on multidimensional models of employee performance with an emphasis on organizational citizenship behaviors, employee stressors, the dissemination of academic knowledge in the field of management, and multiple issues related to the methods of organizational research. He currently serves as an Associate Editor for Personnel Psychology, and is on the editorial board of the Academy of Management Journal. He is currently editing the Oxford Handbook of Organizational Citizenship Behavior with Philip Podsakoff and Scott MacKenzie. Dr. Podsakoff holds a PhD in Organizational Behavior from University of Florida.

Philip M. Podsakoff is currently the Brian R. Gamache Professor at the University of Florida. He is a SIOP Fellow and Academy of Management Fellow, where he served as a Chair of the Research Methods Group. His major research interests include the antecedents and consequences of organizational citizenship behaviors, transformational leadership processes, "substitutes" for leadership, and organizational research methods. He is the author of over 80 scholarly book chapters and articles that have been published in a variety of outlets including the Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, Annual Review of Psychology, and Psychological Bulletin. He has received over two dozen teaching awards and serves on the editorial boards of several premier I-O journals. Dr. Podsakoff holds a DBA in Organizational Behavior from Indiana University.

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