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Friday Seminar 5: Performance Management Reform:  What Works and Where We’re Still Missing

Friday, April 28, 2017
3:00pm – 6:00pm
Northern Hemisphere A1


Elaine Pulakos, PDRI, a CEB Company
Sharon Arad, PDRI, a CEB Company


Richard Chambers, PepsiCo


Over time, performance management processes have become more formalized, time consuming, and process rich. But the question increasingly being asked is: are they yielding sufficient ROI to justify their time and costs? We will review the state of the practice, what we’ve learned, and most promising methods for PM reform. 

Full Description:

In this seminar, we will discuss how the formal performance management (PM) process can be restructured and refocused to reinforce the behaviors that matter most in driving performance and business outcomes. This will include how to use diagnostic tools and engage in discussions that will help participants understand how they can approach the process of performance management reform in their unique organizations, considering factors such as the organization’s strategy, business context, and desired outcomes. Finally, we will review what we have learned collectively about PM reform - what we’ve seen work, what doesn’t, and where companies can still get misguided.

Intended Audience:

This session is appropriate for I-O psychologists and HR practitioners involved or interested in performance management.

Learning Objectives:

  • Describe why companies are dissatisfied with their performance management processes.
  • Identify what matters most in achieving effective performance management processes.
  • List different strategies companies have used to reform their PM systems, what has worked, and what has not worked.
  • Use diagnostic methods to identify how to best change performance management in a given situation.
  • Apply learning to identifying actions that that would be most productive for your company to consider.

Presenter Biographies:

Sharon Arad is the director at PDRI, CEB Company, leading the Performance Impact Solutions group. Dr. Arad has over 20 years of proven results in helping drive global enterprise strategy and growth across multiple industries. She has extensive experience designing and implementing innovative, break-through talent strategies, approaches and programs in the government and private sectors. Her areas of expertise include designing and implementing innovative, global assessment, coaching, Performance Management, Employee Engagement, and Leadership Development strategies and solutions. Dr. Arad held leadership positions at Cargill and IBM, providing thought leadership, strategy, design and implementation expertise of key talent management programs. A strong advocate for creating more effective and engaging approaches to performance management, she is the co-author of a recent focal article on the topic, Performance Management can be Fixed: Culture: An On-the-job Experiential Learning Approach for Complex Behavior Change, published by the Society for Industrial and Organizational Psychology. She has also presented her work at numerous national conferences. Dr. Arad is a co-recipient of the William A. Owens Scholarly Achievement Award (SIOP), the M. Scott Myers Award for Applied Research in the Workplace (SIOP) and the HR Impact Award (SIOP/SHRM). She is also the past president of Minnesota Professionals Psychology Applied to Work.  Dr. Arad received my Ph.D. in Industrial and Organizational Psychology from the University of Illinois, Urbana-Champaign and her B.A. in Psychology and Political Science from Tel Aviv University, Israel.

Elaine D. Pulakos is President of PDRI and Executive Director at CEB.  She has spent her career working with organizations to design and implement talent management systems and processes in the areas of performance management, leader and employee development, staffing, complex behavior change, and adaptability. Elaine has written numerous articles and books, including two recent articles that have been influential in fundamentally shifting how performance management is designed and executed in organizations – in 2011, Why is performance so broken? and in 2014, Performance management can be fixed. Her work has been recognized with several awards, including the Society for Industrial and Organizational Psychology’s (SIOP) Distinguished Professional Contributions Award, the M. Scott Myers Award for Applied Research in the Workplace, and the William A. Owens Scholarly Achievement Award for Best Professional Publication. Elaine is a Fellow of the American Psychological Association and SIOP, where she also served as President. Elaine holds a MA and PhD in Industrial and Organizational Psychology from Michigan State.

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