Workshop 10 (Half Day)
Marrying People and Technology: Real World Stories,
Lessons Learned, Assumptions Challenged
Shell Services International
Caltex Petroleum Corporation
Cool Pages, Inc.
Most organizations have no choice but to introduce technology to stay
competitive. Bringing in technological solutions is not as easy as opening a box and
plugging the new system in. In this Workshop, participants will hear case studies of
implementation from the point of view of the internal facilitator/coordinator and the
external vendor. The format will be a combination of presentations and discussion. Anyone
who is involved with selecting or placing technology in their organization will benefit
from this opportunity to talk with others who have seen the process through from first
inspiration to last evaluation.
Case studies include:
- A look back at major technology-driven change in a large, complex business system.
- Enabling a global organization to leverage intranet technology.
- Implementing technology from the consultants point of viewWhen do you give
them what they want?
Chuck Bennett is currently the Global Practice Leader for Shell
Services International, Inc., with teams of OD practitioners in the U.S., Europe, Asia,
and Australia providing OD services to Royal Dutch Shell and other companies throughout
the world. A University of Nebraska graduate in Electrical Engineering, he was a USAF
pilot from 19651970. From 1970 until 1981, he fulfilled a number of line and OD
manager roles at Proctor and Gamble, including involvement in socio-technical organization
design for Bounce, Puffs, Pampers, Pringles, and other manufacturing plants. From 1982
through 1997, he has been the OD Manager for a number of Shell operating companies and has
carried out multiple re-engineering and change management projects at the corporate level.
Alison R. Eyring, Ph.D. is Manager of Strategic and Performance
Alignment at Caltex Petroleum Corporation. She currently manages the department
responsible for the design and implementation of an integrated system of alignment and
accountability, including the use of the balanced scorecard across multiple business
units. She also serves as the leader of the companys intranet "Development
Association." Prior to Caltex, she worked for PepsiCo Food Services and Texaco, Inc.
in the areas of OD/OE, and was director of the Institute for Diversity and Cross-Cultural
Management at the University of Houston, College of Business Administration. She also
currently teaches cross-cultural management in a long distance MIMs program at the
University of Texas, Dallas.
Shari Reynolds is the President of Cool Pages, Inc. Shari founded
the company in 1994 focusing on Internet marketing sites, intranet information delivery
systems and corporate training. Clients include corporate leaders like Dell Computer
Corporation, IBM, Caterpillar, and Siemens-Rolm. Cool Pages also works with small and
medium-sized businesses helping them develop strategic web sites for promoting products
and services. Shari attended the University of Texas. With a background in documentation,
training development, and user interface design, Shari guides the technical and creative
process of building unique web sites.
Coordinator: Karla Stuebing, FSD Data Services, Inc.
1999 Conference Registration Information
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