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Workshop 10 (Half Day)

Marrying People and Technology: Real World Stories,
Lessons Learned, Assumptions Challenged

Chuck Bennett
Shell Services International

Alison Eyring
Caltex Petroleum Corporation

Shari Reynolds
Cool Pages, Inc.

Most organizations have no choice but to introduce technology to stay competitive. Bringing in technological solutions is not as easy as opening a box and plugging the new system in. In this Workshop, participants will hear case studies of implementation from the point of view of the internal facilitator/coordinator and the external vendor. The format will be a combination of presentations and discussion. Anyone who is involved with selecting or placing technology in their organization will benefit from this opportunity to talk with others who have seen the process through from first inspiration to last evaluation.

Case studies include:

  • A look back at major technology-driven change in a large, complex business system.
  • Enabling a global organization to leverage intranet technology.
  • Implementing technology from the consultant’s point of view—When do you give them what they want?

Chuck Bennett is currently the Global Practice Leader for Shell Services International, Inc., with teams of OD practitioners in the U.S., Europe, Asia, and Australia providing OD services to Royal Dutch Shell and other companies throughout the world. A University of Nebraska graduate in Electrical Engineering, he was a USAF pilot from 1965–1970. From 1970 until 1981, he fulfilled a number of line and OD manager roles at Proctor and Gamble, including involvement in socio-technical organization design for Bounce, Puffs, Pampers, Pringles, and other manufacturing plants. From 1982 through 1997, he has been the OD Manager for a number of Shell operating companies and has carried out multiple re-engineering and change management projects at the corporate level.

Alison R. Eyring, Ph.D. is Manager of Strategic and Performance Alignment at Caltex Petroleum Corporation. She currently manages the department responsible for the design and implementation of an integrated system of alignment and accountability, including the use of the balanced scorecard across multiple business units. She also serves as the leader of the company’s intranet "Development Association." Prior to Caltex, she worked for PepsiCo Food Services and Texaco, Inc. in the areas of OD/OE, and was director of the Institute for Diversity and Cross-Cultural Management at the University of Houston, College of Business Administration. She also currently teaches cross-cultural management in a long distance MIMs program at the University of Texas, Dallas.

Shari Reynolds is the President of Cool Pages, Inc. Shari founded the company in 1994 focusing on Internet marketing sites, intranet information delivery systems and corporate training. Clients include corporate leaders like Dell Computer Corporation, IBM, Caterpillar, and Siemens-Rolm. Cool Pages also works with small and medium-sized businesses helping them develop strategic web sites for promoting products and services. Shari attended the University of Texas. With a background in documentation, training development, and user interface design, Shari guides the technical and creative process of building unique web sites.

Coordinator: Karla Stuebing, FSD Data Services, Inc.


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