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Workshop 2 (Half Day)

Recognition: It Ain’t About Money! Best Practices from Companies that Have Proven the Way They Treat Their People Will Change Their Business

Christine Postolos and Linda Simon
Pizza Hut, Inc.

Do the people in your organization think recognition manifests itself on a wooden plaque with a brass nameplate? Think again! Recognition isn’t about rewards; recognition is about behavior! Nothing motivates employees more than recognition for a job well done, and often the most sought-after kind of recognition isn’t even tangible.

While traditional reward systems are designed to impact employee performance, this Workshop will show how a different type of reward—recognition—can impact retention, culture, and business performance. We will focus on how to build recognition into a company’s culture and use recognition as a valid management tool with your workforce. Specifically we will cover:

  • Fortune 500 companies that have embraced the "soft stuff" to drive the "hard stuff," with examples from organizations that use recognition to help drive business results.
  • The difference between rewards and recognition—how compensation isn’t necessarily the thing that will retain your people.
  • How training can be used to build recognition as a tool used on a daily basis.
  • How award programs can be designed to equally motivate performance and enhance the culture.

Christine Postolos is Manager of Rewards and Recognition at Pizza Hut, Inc. For the past 2 years, she has specialized in creating a recognition culture among Pizza Hut’s company and franchise restaurants. In doing so, she has developed training modules and awards programs designed to reinforce behavioral and business results. At this year’s National Conference, she spoke to the company’s entire field organization about using recognition as a management tool.

Christine has published in magazines such as Texas Business, The Journal for Methodist Hospital, and the literary journal, Cimarron Review. She has spoken to organizations around the country about the importance of building recognition into a company’s culture. Christine earned her M.F.A. from Emerson College and her B.S. from Boston University.

Linda Simon is Senior Manager of People Development at Pizza Hut, Inc., where she is responsible for developing leadership and career development programs for Pizza Hut executives and managers. She is also involved in a variety of organizational development initiatives for the company, including culture change, performance management, succession planning, women’s issues, and organizational restructuring. During her tenure at Pizza Hut she has also worked as a human resource generalist for the corporate headquarters, where she was responsible for employee relations issues and executing various OD tools and processes including performance management, 360 feedback, recognition, individual coaching, and group facilitation.

Coordinator: James Eyring, Pizza Hut, Inc.


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