Globalization Themed Sessions
 262. Invited Speaker: Sunday, 8:00–8:50
Broadway S (6th floor)
Special Invited Event Sponsored by the SIOP Program Committee: Globalization and U.S. International Competitiveness
Globalization is a revolution, which in scope and significance rivals the Industrial Revolution, but while the latter took place over a century ago, the former is happening under our very eyes. The talk examines the globalization in tastes, production, and labor markets, and how this affects the U.S. economy and its international competitiveness.
Dominick Salvatore, Department of Economics, Fordham University, Speaker
Stephanie Payne, Texas A&M University, Co-Chair
Mo Wang, Portland State University, Co-Chair
264. Practice Forum: Sunday, 8:00–9:50
Winter Garden (6th floor)
Coaching in the AP Region: Applications and New Directions
Cultural characteristics of Asia-Pacific countries, such as high-power distance and collectivism, necessitate culturally relevant paradigms that may differ from common western approaches. In this session, practitioners and academics from China, Korea, and Japan will present and discuss their use of, and research on, their respective countries’ coaching practices.
David B. Peterson, Personnel Decisions International, Chair
Susan Mistler, Personnel Decisions International, Co-Chair
Jong-Chuel Yang, SHL Korea, Sociocultural Characteristics of the Coaching Practice in
Korea
Christina Sue-Chan, City University of Hong Kong, Leader-Member Exchange, Coaching Attributions, and Employee Outcomes in the People’s Republic of China
Robert Ryncarz, Merck & Co., Evaluating Development of Japanese Managers' Coaching Skills
Brenda Kowske, Personnel Decisions International, Douglas Jack, Personnel Decisions International, A Survey of Coaching in the AP Region: Australia, Singapore, Japan, Korea, and the PRC
Submitter: Brenda Kowske, bkowske@pdi-corp.com
274. Symposium: Sunday, 8:30–9:50
Majestic (6th floor)
Leadership, Trust, Retention: Generational Differences in North America and Europe
Myths abound regarding how generational cohorts differ in organizations and about how their differences in attitudes pervades all aspects of their work life. This forum examines the question of whether generational cohorts in North America and Europe differ in their leadership perceptions and how these perceptions impact trust and retention.
Fred Zijlstra, University of Maastricht, Chair
Jennifer J. Deal, Center for Creative Leadership, Co-Chair
Fred Zijlstra, University of Maastricht, Mary J. Waller, University of Maastricht, Setting the Tone: Leader’s Ability to Create an Open and Supportive Climate in New Crews
Alessia D’Amato, Center for Creative Leadership–Brussels, Jennifer J. Deal, Center for Creative Leadership, Cross-Generational Talent Retention in Europe and North America
Lindsey M. Kotrba, Denison Consulting, Sandy Lim, Singapore Management University, Daniel R. Denison, International Institute for Management Development, Self- and Colleague Perceptions of Leadership: Do Age Differences Exist?
Deanne N. Den Hartog, University of Amsterdam, Differences in Preferred Leadership Characteristics for Different Age Groups
Submitter: Alessia D’Amato, damatoa@leaders.ccl.org
275. Symposium: Sunday, 8:30–9:50
Soho (7th floor)
Global Cognitive Ability Testing: Psychometric Issues and Applicant Reactions
Multinationals are increasing efforts to standardize their global selection procedures by using common selection instruments globally, but little is known about how these instruments function cross culturally. This symposium seeks to address this gap by examining the cross-cultural psychometric operation of, and applicant reactions to 3 types of cognitive ability tests.
Anthony S. Boyce, Michigan State University, Chair
Robert E. Gibby, Procter & Gamble, Co-Chair
Suzanne Tsacoumis, HumRRO, Dan J. Putka, HumRRO, Carrie N. Byrum, HumRRO, Magda Colberg, Logos Corp, A Cross-Cultural Look at Items of Logic-Based Reasoning
Robert E. Gibby, Procter & Gamble, Anthony S. Boyce, Michigan State University, A Cross-Cultural Look at Items of Numerical Reasoning
Stephan Dilchert, University of Minnesota, Deniz S. Ones, University of Minnesota, Influence of Figural Reasoning Item Characteristics on Group Mean-Score Differences
Andrew Michael Biga, University of South Florida, Angela K. Pratt, Procter & Gamble, Robert E. Gibby, Procter & Gamble, Jennifer L. Irwin, Procter & Gamble Company, Cross-Cultural Differences in Applicant Reactions to Online Cognitive Ability Items
Rodney A. McCloy, HumRRO, Discussant
Submitter: Anthony S. Boyce, anthonyboyce@gmail.com
276. Symposium: Sunday, 8:30–9:50
Gramercy (7th floor)
International I-O Psychology: Growing Roles at the United Nations
Only a handful of I-O psychologists today work among the 3,000 nongovernmental organizations (NGOs) at the United Nations. This symposium reviews the growing roles of psychologists in international work, and the U.N., a systematic new model developed to assess outcomes of NGO workers’ efforts, and I-O consultation in U.N. operations.
Harold Takooshian, Fordham University, Chair
Richard H. Wexler, Personnel Systems, Inc., John R. Fulkerson, Fulkerson & Associates, Ann M. O’Roark, Self-employed, Paul J. Lloyd, Lloyd & Associates, The Emergent Roles of Consulting I-O Psychology in International Work Research, Teaching, Service, and Advocacy
Fred Campano, Fordham University, Florence L. Denmark, Pace University, The Emergent Roles of Psychology Within United Nations NGOs: Real and Ideal
Harold Takooshian, Fordham University, Rivka Bertisch Meir, IRM Success LLC/Private Practice, Elaine C. Bow, Nyack College, An Outcomes Model for Assessing the Efforts of United Nations NGOs
Walter Reichman, Sirota Survey Intelligence, Mary O’Neill Berry, Sirota Survey Intelligence, Organizational Consulting With the United Nations
Jeffrey A. Goldberg, Personnel Sciences Center, Discussant
John Hollwitz, Fordham University, Discussant
Submitter: Harold Takooshian, Takoosh@aol.com
284. Invited Speaker: Sunday, 9:00–9:50
Broadway S (6th floor)
Special Invited Event Sponsored by the SIOP Program Committee: Global Trends in HR
From the push for offshore outsourcing to changes in pensions and growing security concerns, the future direction of human resource management in the U.S. increasingly will be shaped by events that take place outside its boundaries. Learn how the blurring of borders will affect your organization’s business goals and HR practices.
Brian J. Glade, Society for Human Resource Management (SHRM), Speaker
Autumn D. Krauss, Kronos-Unicru, Inc., Chair
287. Special Event: Sunday, 10:30–12:20
Broadway S (6th floor)
Special Invited Event Sponsored by the SIOP Program Committee: The Scientific and Practical Implications of Globalization
This panel discussion brings together scientists and practitioners with first-hand experience witnessing and researching the influence of globalization on the science and practice of I-O psychology. Specific topics include strategic and international human resource management, leadership, expatriate management, and organizational culture.
George P. Hollenbeck, Hollenbeck Associates, Host
Stephanie C. Payne, Texas A&M University, Co-Chair
Carrie A. Bulger, Quinnipiac University, Co-Chair
David P. Campbell, Center for Creative Leadership, Panelist
Angela M. Lynch, IBM, Panelist
Christopher Robert, University of Missouri, Panelist
Mark A. Royal, Hay Group, Panelist
Randall S. Schuler, Rutgers University, Panelist
288. Practice Forum: Sunday, 10:30–11:50
Broadway N (6th floor)
Top-Rated Practice Forum: Creation and Application of Global Personality Norms
A recent development in I-O psychology is the need to distinguish between candidates of different cultural backgrounds. Global organizations that use personality assessments are required to compare these candidates in an unbiased manner. This forum will discuss methods and issues regarding the aggregation of personality scores to create global norms.
Cynthia A. Hedricks, Caliper, Inc., Chair
Dave Bartram, SHL Group PLC, Global Norms? Some Guide-lines for Aggregating Personality Norms Across Countries
Robert E. Lewis, Microsoft Corporation, Global Norms and Organizational Decisions
Rob Kabacoff, Management Research Group, Issues of Global and Local Norm Use in Assessments of Motivation
Cynthia A. Hedricks, Caliper, Inc., Chet Robie, Wilfrid Laurier University, John V. Harnisher, New York University, Creating Personality Norms for Global Talent Management Strategies
Submitter: Cynthia A. Hedricks, chedricks@calipercorp.com
289. Education Forum: Sunday, 10:30–12:20
Plymouth (6th floor)
Internationalizing I-O Education: Needs, Problems, and Models
The globalized economy and the internationalization of work have created pressures toward the increased internationalization of I-O psychology education. This session focuses on obstacles and approaches to successfully adapting I-O education to the new demands of the globalized workplace of the 21st century.
Keith James, Portland State University, Chair
Jose M. Peiro, University of Valencia, Co-Chair
Mo Wang, Portland State University, Potential Problems With Incorporating International
Robert A. Roe, University of Maastricht, Beverly G. Burke, Middle Tennessee State University, Richard G. Moffett III, Middle Tennessee State University, John T. Hazer, IUPUI, Qualification Standards for Psychologists in Industrial-Organizational and Work Psychology: Comparison Between the United States and Europe
Jose M. Peiro, University of Valencia, Vicente Martinez-Tur, University of Valencia, Isabel Rodriguez, University of Valencia, European Initatives Towards the Internationalization of Education in Work and Organizational Psychology (WOP): The Erasmus Mundus Master in WOP
Keith James, Portland State University, A Global I-O Collaboration for 21st-Century Organizational Needs
Michael Horvath, Clemson University, Discussant
Milton Hakel, Bowling Green State University, Discussant
Submitter: Keith James, KeithJ@pdx.edu
290. Practice Forum: Sunday, 10:30–11:50
Majestic (6th floor)
Global High-Potential Assessment: Supporting a Global Talent Pipeline
Many organizations seek to identify and develop employees with growth potential in order to ensure talent is available and ready for key leadership positions. This session will describe high-potential assessment in 2 large global organizations, as well as provide guidance to organizations on best practices and pitfalls to avoid.
Leah T. Podratz, Shell Oil Company, Chair
Leah T. Podratz, Shell Oil Company, Melissa K. Hungerford, The Coca-Cola Company, Jeffrey R. Schneider, Personnel Decisions International, Thi Bui, Shell Oil Company, Global High-Potential Assessment: Supporting a Global Talent Pipeline
Submitter: Leah T. Podratz, Leah.Podratz@shell.com
292. Panel Discussion: Sunday, 10:30–11:50
Soho (7th floor)
Global Employee Selection and Assessment: A Tale of Six Countries
As globalization increasingly becomes the new reality of business, it must also become the new reality of I-O psychology. This panel discussion will evaluate cultural, political, and historic issues of employee selection and assessment in the following countries: China, the United Kingdom, New Zealand, Brazil, Germany, and the Netherlands.
Greg A. Barnett, Hogan Assessment Systems, Chair
Tak C. Chan, Mobley Group Pacific, Panelist
Filip De Fruyt, Ghent University, Panelist
Rainer Neubauer, Metaberatung GmbH, Panelist
Beverly Marshall, Winsborough Ltd., Panelist
Tuvia Melmed, The Quo Group Ltd, Panelist
Roberto Santos, Panelist
Submitter: Greg A. Barnett, gbarnett@hoganassessments.com
293. Symposium: Sunday, 10:30–12:20
Gramercy (7th floor)
Service Management Around the Globe
This symposium represents the latest advances in service management research and involves data collected from 22 countries/regions. A panel of U.S. and international scholars present a consistent picture in which desirable service outcomes are determined by HR management: organizational climates: employee personalities, motivation, and performance: and customer segmentation and characteristics.
Hui Liao, Rutgers University, Chair
Jennifer A. Diamond, The Pennsylvania State University, Alicia A. Grandey, Pennsylvania State University, Should Customers Evaluate Me? Service Provider Reactions to the Use of Customer Evaluations in Performance Appraisal
Hwee H. Tan, Singapore Management University, Karen Chung, CFP Singapore, The Service Encounter as Script Behaviors: Antecedents and Consequence
James L. Oakley, Purdue University, Bradley J. Alge, Purdue University, Human Resource Policies and Their Impact on Intrinsic Motivation: A Hierarchical Approach
Chih-Hsun Chuang, Da-Yeh University, Hui Liao, Rutgers University, Strategic Human Resource Management in Service Context: Dual Focus on Customers and Employees
Karen Holcombe Ehrhart, San Diego State University, L. A. Witt, University of Houston, Benjamin Schneider, Valtera, Who Benefits More? Market Segment as a Moderator of the Service Climate–Customer Satisfaction Link
Lisa H. Nishii, Cornell University, Xiangmin Liu, Cornell University, HR “Best Practices” for Service Quality: Are They Universal?
Submitter: Hui Liao, huiliao@smlr.rutgers.edu
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