 Heidi King
Heidi King, MS, FACHE is the deputy director for the Department of Defense Patient Safety Program and director for the Patient Safety Solutions Center in the Office of the Chief Medical Officer at TRICARE Management Activity—which serves 9.6 million lives. She delivers innovative solutions to engage, educate and equip patient-care teams to institutionalize evidence-based safe practices. Ms. King promotes the integration of teamwork principles into practice through education, training, research, and outreach. She strives to transform healthcare through the spread, impact, and sustainment of high-performing teams.
Ms. King is the lead architect of award-winning TeamSTEPPS® (Team Strategies and Tools to Enhance Performance and Patient Safety), an evidence-based medical teamwork system aimed at improving communication to optimize patient outcomes and promote a culture of team-driven care. She co-directs the National Implementation of TeamSTEPPS project through an interagency partnership with the Agency for Healthcare Research and Quality, now adopted by military and civilian organizations internationally, with translations in several different languages.
Ms. King is a recognized speaker, author, and collaborator. She received the distinguished Office of the Secretary of Defense Medial for Exceptional Civilian Service in 2007 and the National Patient Safety Foundation Chairman's Medal in 2009 for inspiring and leading change through improvement strategies while creating a culture of respect, openness, learning and team dynamic.
Abstract
Using Teamwork to Build a Culture of Safety: The DoD Journey
Building a safe healthcare system that reliably provides high quality care involves a long-term journey of cultural change. The U.S. Department of Defense Patient Safety Program (PSP) has been leading a significant part of this journey in the Military Healthcare System (MHS) for the past five years. Specifically, the DoD PSP has been involved in the development and implementation of the Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS®) program across all varieties of service lines. This presentation will focus on lessons learned from the development and large-scale implementation of TeamSTEPPS across the MHS. This includes descriptions of the overall model and process of change implemented in the DoD, the development of a set of transportable teamwork competencies germane to healthcare contexts, critical success factors for effective implementation of teamwork initiatives, as well as the key challenges in sustaining the gains in team performance and safety over time. While the DoD safety journey is still underway, great successes have been achieved and teamwork has been a cornerstone of this progress.
Learning Points:
1. Identify the organizational factors that influence the success of a team training intervention delivered in healthcare facilities.
2. List key features of effective teamwork training content and delivery in healthcare organizations.
3. Specify the critical role leaders play in the success of team training and culture change initiatives in healthcare organizations.
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