Information Technology and Global I-O Psychology: International
Online Forums
Santiago Demtschenko
Deutsche Bank
Robert G. Jones
Southwest Missouri State University
In a recent issue of TIP, Griffin and
Kabanoff (2002) identified several barriers to international collaboration and
some excellent ideas for overcoming these. We read this with great interest, as
we had embarked on a quest to find out what people were doing online to span the
barriers of time and distance. Before the eruption of New Information
Technologies (NIT) the distances between I-O practitioners, scientists, and
students around the world were more real. For many years, cross-cultural
exchanges were either too expensive or too slow and in some cases simply not
possible at all. For many people internationally, it was not easy to attend I-O
meetings and congresses or to have access to relevant information; therefore,
global exchange was rare.
Certainly, NIT has had a positive impact on the development of our science
and profession all over the world. In the past, the ability of I-O psychologists
to investigate, compare, and share knowledge and experiences within nations and
regions has benefited us, both through learning from each other, and also,
perhaps, from the more homogeneous growth of our field. Now, however, we can
communicate and cooperate more readily with colleagues and organizations from
other countries and regions. Awareness of the global I-O community can show us
similarities and differences in the issues we face and the range of possible
solutions available. Expanding the use of NIT to support new channels for
cross-cultural interchanges seems like a valuable next step.
Obviously, there are many ways to make this happen. A starting point is to
ask the question of how NIT has been used in I-O to this point. This is
certainly a broad topic, but the intention here is to open the topic of online
international forums for discussion. In general terms, we could define online
forums as accessible virtual places where I-O psychologists can meet with
peers and discuss scientific and professional themes or become informed by
reading the contents and following the dynamics of such dialogues.
In order to investigate I-O online forums, we approached six North American
SIOP members (Joy Hazucha, Paul Chan, Ted Hayes, Ron Riggio, Irene Sasaki,
and Peg Stockdale) and members from Asia (David Chan), Europe (Marise
Born and Handan Sinangil), and South America (Abel Gallardo Alcay
and Jaime Moreno Villegas). We spoke to these particular people because,
in most cases, they have significant international involvements, either through
their work or their research areas. We asked our respondents to answer the
following questions:
1. Do you know about the existence of any I-O international online forums for
discussion? At what level have you been involved, and what has your experience
been? What are some prominent topics that have been discussed?
2. If you have never heard of I-O online forums: Would you like to
participate in one? What topics would you like to discuss? Who would you suggest
to organize organize such a forum?
3. How might such an interchange affect the development of I-O psychology
globally?
4. How could I-O international online forums be promoted?
5. Do you know other similar types of online interchanges?
Responses
In response to the first, only two North American respondents were aware
of international online discussion forums, while four of our international
respondents were familiar with such forums. The forums used included piop net1,
rmnet, emonet, orgcult, hrnet, delphy forums, and the Academy of Management
gender and diversity in organizations division electronic mailing list. Those
who knew of these forums were either active participants or had just visited the
sites.
1 For information on PIOP.NET see Russell (2002).
In general, forum users said that they have had good experiences with them,
but that there are problems. Useful information, advice, opportunities to get to
know colleagues, and developing networks were all positive consequences of being
involved. Problems mentioned included different educational levels and
expectations of the participants, time constraints (I dont have time to
read and respond to lengthy opinions on a daily basis), and domination by a
few contributors. Our respondents saw the forums as being dominated by U.S.
participants and classical I-O topics (e.g., training, selection interviews,
quality processes, OD, methodology and assessment).
All respondents who had never been involved in an international I-O forum
said they would like to participate. Global assignments, performance management,
psychological tests in selection, and succession planning were among the topics
of interest.
It was suggested in this question and in question four that SIOP organize
such an online forum and that it be promoted in several ways, including
publicity during conferences and congresses, promotion in TIP, through
national and regional psychological associations, e-mails to I-O psychologists
with information on the forums and a request to spread the word, I-O
related Web pages, and informally.
In response to our third question, respondents were quite eloquent in
expressing the potential benefits of international I-O online forums. The gist
of these was that such a forum would create the opportunity to open a fast and
efficient exchange of ideas and networking. Here are some quotes:
Many researchers, especially those from less-developed countries and
smaller universities, dont get to attend conferences regularly. The forum
will be an excellent platform for them to contribute their ideas and also
benefit from researchers in other countries.
You may know the work of other people who are doing interesting things in
this area that otherwise you would not have known.
As for international issues, it would be helpful to get a better
understanding of what scholars and practitioners are doing around the world, and
to build connections with them.
Other potential benefits included improving understanding of global issues,
facilitating cross-cultural I-O research, and international validation of
methods and techniques.
A Moderators View
We asked Neal Ashkanasy (University of Queensland, Australia) to
share his experiences as a moderator of two successful electronic mailing lists:
(a) The Organizational Culture Caucus (orgcult), orgcult@list.gsm.uq.edu.au
and (b) The Emotions in Organizations Group (emonet), emonet@gsm.list.uq.edu.au.
Both are selective subscriber lists. Orgcult has 334 members from 23 countries.
Emonet has 330 members representing 21 countries. Slightly over half the
subscribers to both orgcult and emonet are U.S. based. Neal reports that issues
of an international or cross-cultural nature are discussed in both forums, but
especially in the Organizational Culture Caucus.
Neal also commented that, while there may not be a need for a separate online
forum for international SIOP associates and members, he does think that we can
do more as a society to promote international involvement. I was a member of
SIOPs International Affairs Subcommittee, [which]seems to have faded from
view since 1999. He suggested we create an international tab on the SIOP Web
site and have a look at the ways that some of our related organizations (APA,
APS, Academy) have (and have not) successfully promoted international
involvement.
Some Ideas for Effective International Forums
The structure and content of I-O international online
forums can make them more effective and possibly avoid the problems mentioned by
our respondents. We can think about some structural features that may be
effective (a) to avoid problems related to different educational levels,
participants can be previously selected (e.g. indicating the target group, using
a specific registration process, etc.); (b) to better meet the expectations of
participants, goals and an agenda for the discussion can be communicated before
starting the exchange; (c) to avoid domination in the discussion, the forum can
include a moderator; (d) to facilitate the communication of the groups
results, the outcomes of online discussions can be summed up and published,
which would also be a solution for problems of time constraints; (e) to promote
participant interest and involvement, the forum can deliberately involve
important researchers and practitioners. Guiding discussion content may
best be accomplished by changing forum topics as needs arise for collaboration
or to work out local and global issues in the field. These structure and content
features come from choices that need to be made when a forum is being planned,
because the forum may take any of several forms. These are much the same sorts
of decisions made by conference organizers regarding the structure and content
of conference sessions.
Conclusions
As you can see, we got some support for the notion of I-O international
forums from the people we talked with. This may not be enough data to dedicate
resources yet, but there appears to be some interest, especially among those
outside North America, for either establishing new forums or better promoting
existing ones as a professional society. Perhaps if we can involve national and
regional psychological associations in the organization of the forums (e.g.
promotion, definition of the topics to be discussed, etc.), we can broaden our
reach in more ways than just geographically, as well.
References
Griffin, M. A. & Kabanoff, B.
(2002). Global vision: International collaboration. The
Industrial-Organizational Psychologist, 39(4), 5457.
Russell, S. M.
(2002). Virtual interaction and I-O psychology. The Industrial-Organizational
Psychologist, 39(3), 9596.
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