Amber Stark

SeaWorld Named 2022 HRM Impact Award Winner

NYC Health + Hospitals and PepsiCo Receive Honorable Mention

SIOP and SHRM, along with their foundations, have announced SeaWorld Parks and Entertainment as the winner of the 2022 Human Resource Management (HRM) Impact Award. NYC Health + Hospitals and PepsiCo received honorable mention.

The HRM Impact Award is an honor given by SIOP, SHRM, the SIOP Foundation, and the SHRM Foundation that recognizes organizations with outstanding evidence-based HR management practices. The award promotes HR practices and initiatives that have been measured and determined successful through evidence-based, data-driven analyses.

SeaWorld Parks and Entertainment has been awarded the 2022 HRM Impact Award for its new multistage hiring process, implemented to restaff its parks as efficiently as possible in the COVID-19 hiring environment while ensuring they were choosing the best candidates. SeaWorld’s business challenge was: How do you build a state-of-the-science staffing solution that can (a) handle a huge volume of applicants, (b) follow all safety and social-distancing guidelines, and (c) do so in a fair and valid way? This new workflow included an assessment at the top of the funnel with a hard cut to filter out lower quality candidates, an interview self-scheduling tool to allow candidates who passed the assessment to move forward instantly, and online interviews. They also worked to enhance the candidate experience with a realistic job preview, additional custom assessment content, and better recruiter tools throughout the year. Despite an aggressive launch timeline, SeaWorld remained dedicated to building a fair and valid process, with an eye toward improving the candidate experience, resulting in maximum human resource management impact.

NYC Health + Hospitals was awarded the 2022 HRM Impact Award Honorable Mention for its HR COVID-19 Response & Emergency Preparedness Initiative, which was developed and implemented during the COVID-19 crisis. In March 2020, New York City quickly became the U.S. epicenter in the COVID-19 pandemic, causing the NYC Health + Hospitals system to become overwhelmed. With the novelty of the virus, the quick rate of transmission, and the vulnerability of its patient population, the organization had to quickly shift from normal operations to meet the patient demand and to address the new needs and priorities for its organization, its patients, and its staff. The initiative included centralizing recruitment and creating an online dashboard to track open positions, creating partnerships to strategically address system needs, taking over medical resident onboarding and creating an online System Resident New Employee Orientation, centralizing trainings enrollments, providing language translation services, and more. Although HR is not on the frontlines providing direct patient care, the team provided the tools and resources needed to sustain operations during a global pandemic. Through the establishment of this standardized HR emergency response, they are now prepared should another disaster, global pandemic or other, impact their system.

PepsiCo was awarded the 2022 HRM Impact Award Honorable Mention for its overhaul of its Organizational Health Survey program for managers, creating PepsiCo’s next-generation survey experience through AI-driven action planning. This included refining survey measurement, improving user experience when reviewing results, and leveraging AI to help drive manager actions. Re-designing the OHS program empowers managers through: a) refined content that provides managers a more succinct list of potential priorities; b) driving manager experience through AI; and c) facilitating manager actions through behavioral nudges. The OHS program has seen great success over the past 20 years and the current version demonstrates latest technology and thinking around manager empowerment. Looking ahead, the OHS program will expand how a manager can act to improve workgroup climate and culture by integrating similar feedback tools and leverage other PepsiCo data sources to further individualized nudge campaigns and help guide managers to act for their employees.

SeaWorld, NYC Health + Hospitals, and PepsiCo will be recognized at the 2022 SIOP Annual Conference.

For more details about the HRM Impact Award, as well as previous winning organizations and initiatives, visit the HRM Impact Award webpage. Submissions for the 2023 HRM Impact Award will open in early April 2022 and remain open through June 30, 2022.

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