Sticks and stones may break my bones, but words will never hurt me” is an old saying. However, recent neurobiological research suggests that we are wired to react to interpersonal feedback in a way that can not only induce emotional hurt but physical pain. Leaders have a difficult time giving and receiving feedback when attempting to balance compassion and accountability. Using research, neuroscience, and the wisdom of the room, we will explore how we can use specific strategies to facilitate effective feedback conversations to increase awareness and a commitment to change behavior for interpersonally challenging, neurodiverse, multigenerational, and gender and culturally diverse employees.  Participants will learn specific “hacks” related to goal setting and goal striving to translate feedback into new habits. Participants will also learn feedback tips, strategies, and tools regarding how to coach leaders to balance compassion and accountability, and why blind spots make it challenging for leaders to receive feedback.

Questions? Contact the Program Coordinator: Katherine L. Bittner, PhD, Bittner and Associates, LLC

 

Presenters

Psychologist & Cofounder/Senior Research Office
Kenneth Nowack
Envisia Learning, Inc.

Kenneth M. Nowack, PhD, is a licensed psychologist and cofounder/senior research officer of Envisia Learning, Inc., a global leader in assessment and technology solutions. With over thirty years of experience, Dr. Nowack has significantly contributed to habit and behavior change, 360-degree feedback, leadership development, and health psychology. He holds a doctorate in Counseling Psychology from the University of California, Los Angeles.

Dr. Nowack’s publications include Clueless: Coaching People Who Just Don’t Get It, From Insight to Improvement: Leveraging 360-Degree Feedback, and Performance Feedback Strategies: Driving Successful Behavior Change. His research and publications have influenced best practices in executive development, career management, individual and team coaching, and corporate wellness programs, impacting public, private, and nonprofit sectors.

Recognized for his insights in learning and development, Dr. Nowack is a Fellow of the American Psychological Association’s Division 13: Society of Consulting Psychology and has served as editor-in-chief of the Consulting Psychology Journal.

President
Tricia Naddaff
Management Research Group (MRG)

For over 35 years, Tricia Naddaff has been an advocate for research-informed leadership development, supporting individuals and organizations around the world with coaching, consulting, and data-driven insights. She is the longtime president of Management Research Group (MRG), an international leader in development and assessment tools for self-awareness and personal and professional growth.

Tricia works extensively with MRG’s worldwide network of consultants and clients, providing thought leadership and coaching to assist in their development work with both individuals and organizations. She has spearheaded development programs for several of the world’s leading humanitarian organizations, including the ICRC, USAID, and UNHCR.

Tricia speaks globally to audiences who want to increase the positive impact they have in their organizations and the world around them. A TEDxDirigo speaker, she is a contributor to Global Coaching Perspectives: The Association for Coaching Magazine (UK).

Researcher, Educator and Executive Coach
Maria Brown
Management Research Group (MRG)

Maria D. Brown, PhD, is a researcher, educator, and executive coach for Management Research Group (MRG), a Portland, Maine-based global leader in assessment and leadership development.

Maria is trained as a developmental psychologist and has spent over 2 decades studying human development across the lifespan. Maria’s research, which she presents to audiences around the world, explores contemporary themes in leadership, motivation, and professional development. Her research has been published in Coaching Perspectives Magazine, Talent Development Magazine, and several scientific journals. In her role at MRG, she spearheads the research and education functions. Her work includes ensuring assessments are relevant and psychometrically sound and overseeing the training of practitioners around the world.

Maria is based in Kentucky, USA. She holds a BS in Psychology from the University of Massachusetts Boston, and MS and PhD degrees in Psychology from Vanderbilt University.

Intended Audience

Intermediate: Solid understanding of the basic concepts covered in this learning program is assumed and may not be discussed or only discussed briefly in this learning program. Intended for someone with some experience in this content area. Building on graduate-level education in I-O psychology or HR management, participants should have a working knowledge of inferential statistics, 360 feedback, and program evaluation, though they need not be experts.

Learning Objectives

Describe three explanations for why we do not see ourselves accurately relative to others.
Describe the two interdependent neural pathways associated with goal setting and goal facilitation.
Identify the three neural networks associated with empathetic concern/compassion, employee distress, and cognitive perspective taking.
Describe three evidence-based effectiveness outcomes of providing feedback with empathy.
List nine behavior patterns that characterize compassionate leaders.
Describe five gaps between leaders’ self-perceptions and those of their observers.

Times Offered
All times are in timezone.

  • Wed Apr 2nd 8:00 a.m. to 12:00 p.m.
  • Wed Apr 2nd 1:00 p.m. to 5:00 p.m.

Delivery Type

In-Person

Certification Type

Continuing Education (CE)

Add to Calendar
All times are in timezone.